How long to get my parcel after I bought?
Total Delivery Time = Processing Time + Shipping Time
Step1: PROCESSING: 1-5 business days to process your order.
*Please note that holidays & weekends are not included.
*Pre-ordered item Special Note:
It takes longer for us to process pre-ordered items, please refer to our pre-order page for more detailed information. If items are prepared in 24 hours in your order ,then we can ship it in one day.
Step2: SHIPPING TIME
You will receive an e-mail notifying you once your order has shipped.If you want to track your order, please click Track Order for information.
For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again few days later.Please rest assured that the traacking number is valid regardless of the tracking site updates.
* Important Shipping Notice:
Starting from March 27th, due to the blockage of the Chicago port in the United States, USPS and DHL packages passing through Chicago will be delayed by 3-7 days.
Don't worry, we are still making every effort to delivery parcels to you.
1) For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.
2) Unsuccessful delivery caused by blank mobile column cannot be compensated.
3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by Roaso.com.
If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated CS team will contact you within 24 hours.
1. Why my tracking number is invalid?
Please don't be worried. If there is a tracking number, it means that the parcel has been shipped out.The parcel is sent from our warehouse first. Then parcels will arrive in the shipping company's processing center by plane. Then each shipping company will pick up parcels from airport. Once they have scanned those parcels, the website will update the tracking number. It may take 3-7 days to see any activity once it has shipped out from our end.Please allow some time for the courier to update the latest tracking info after reaching next station.
2.Why is my order number not updated for a long time?
Thanks for shopping from Roaso.com. We already sent your package out, please don’t worry.
Due to recent international logistics issue, tracking information can only update once it arrives in your destination country.
Flat rate shipping often takes 10-20 BUSINESS DAYS. Also because of the current Convid-19 outbreaks, all packages may encounter a 7-10-days delay.
3.Why did the order number just create a Fedex label, but when I ask for the Fedex, they said that the seller did not ship?
Currently, package is in transit and hasn't arrived in your country. As soon as it arrived in your country, your local branch of Fedex would record it online and tracking information would also be updated.
4.Why I didn't receive all my items, I missing some items in my order?
If you have some missing items, please don't worry, your order may be divieded into two or more packages, We will do partial shipping for your order in the following conditions:
a.Hot-sale items need additional preparation time.
b.Weight limit of customs or courier.
And could you please email us or submit the ticket to us? Our customer service will help you checkit. Email address: email@example.com
5.Can I get a refund if my order doesn't arrive on time?
If package arrived too late for you, we still recommend you to accept package and open it to check whether you like the products, we can offer you a coupon as a gift.
But if you want to return and refund, you can contact our customer service for help after package delivered to you.
6.What is Insurance?
Insurance covers accidental damage and/or missing item(s) during the shipment process. Due to the nature of international shipping, damage and/or missing items during transit cannot always be entirely avoided or predicted. Should such a situation occur, and provided you have paid for insurance during the order checkout, we may contact the shipping company directly on your behalf to claim financial compensation.