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Return Policy

Warranty and Return

30 Days Return Warranty

We pride ourselves in our product quality and strict quality control but to, provide you with maximum peace of mind, we offer a comprehensive 30 Days Return Warranty.Defective merchandises are subject to exchange within 30 days :stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received.

I Return Process: service@roaso.com  

If you had any problem after you received your item , please send email to our customer service:service@roaso.com

To guarantee a fast and smooth warranty process:

      1.Please send us your order number and describe the issue and provide us pictures that display the problem.

  1. Once we have the complaint form back or the details, we will reply you in 24hrs;
  2. Please do not make returns directly to the address on the package received.Please only send to the address that our customer service provided.Any return or exchange will be valid when it is accepted by our customer service center.

II Return Policy 

1 You can return items within 30 days after delivery. We have a friendly customer service, we are always here to serve you. All you need to do is to contact us, and describe the problem or the return reason along with your order number .

2 Items should not be worn out nor washed and the label should be attached.

3 We responsible for all following defective item within 30 days :stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received.

4 If buyer has chosen the wrong size/color or does like the item (item is not faulty), we can allow return once we receive all information in point .The customer is responsible for all shipping charges incurred on returned/exchanged merchandise.

5 No exchange or return or amending on promotional items or items on sale.

 

III.Exchange& Refund

You are guaranteed of returning the item(s) and obtaining a refund or an exchange once we received your returned items .

Ⅳ.Shipping Fee

Roaso is not liable for shipping fee under the following:

Size doesn't fit

Customer ‘s subjective factors and just dislikes the item.

Ⅴ. Package Returned 

   1  Please tell us the tracking number after you returned back .

2 In case you have any other questions, please do not hesitate to get in touch with our customer service on: service:service@roaso.com